Is it possible for a caller connected to a Digital Receptionist to directly dial an extension?

The ability for a caller connected to a Digital Receptionist to directly dial an extension is indeed possible. This feature allows callers to bypass the standard menu options provided by the Digital Receptionist, enabling them to reach their intended recipient more efficiently.

This functionality enhances user experience by streamlining the communication process, especially for callers who already know the extension they want to reach. By directly entering the extension number, they can connect without navigating through multiple prompts or waiting for an operator.

The other options present limitations or restrictions that do not reflect the capabilities of a Digital Receptionist within the 3CX system, where direct dialing is typically supported to facilitate easier communication.